Frequently Asked Questions

If you've never received massage, or if this is your first experience with Bridgetown Massage, you will find many of your questions answered here. Still have questions? Call or email us any time.

What should I expect during my first experience with Bridgetown Massage?

After booking your appointment you will receive a confirmation from us. If your appointment will take place in your home and you have the time beforehand, we suggest you take a nice warm shower to prepare your mind and body for the massage (although this is certainly not required!) Make sure you keep well hydrated before and after your appointment as massage can have a dehydrating effect on the body. We suggest not eating a heavy meal right before your appointment. 

Choose where you would like to receive your massage. The ideal space will be 12'x10' or more, away from any ambient noise and have access to a standard outlet, although this is not required. We provide a selection of music and iPod docking station, but if there is something on your own iPod you would like to listen to, let us know! We are more than happy to accommodate your request.

During Your Appointment

Your therapist will arrive and quickly set up your massage room while you fill out a brief intake form. You will be asked your goals for massage treatment and about any recent injuries or health concerns that you may have. This is a great time to ask any questions you might have about massage. All health information shared with your therapist is confidential and protected under HIPAA law. The set up, intake and interview process will take about 15 minutes for your first appointment, and about 5-10 minutes for all subsequent appointments. Intake time is always separate from your massage time. Meaning, if you booked a 60 minute massage and the intake time was 10 minutes, your time on the table will be a full 60 minutes

After this your therapist will instruct you how to get on the table and will leave the room while you disrobe. During the massage you will be completely covered with the sheet and only the area being massaged will be uncovered. Dress down to your comfort level (underwear on or off, either is fine) and get on the table underneath the sheet and blanket. Your therapist will knock before re-entering the room. 

During the massage we encourage you to breathe deeply and let go. Your therapist will ask you once or twice if you would like more or less pressure. Be honest! They want you to get the most out of your experience. If you are uncomfortable in any way, let your therapist know so she can make your experience perfect. 

After Your Massage

When your experience comes to a close your therapist will leave the room again and give you time to get dressed. It's a good idea to get up slowly, breathe deeply, stretch, and let your body integrate the work that has just been done. Once you are ready, come on out of the room or let your therapist know that you are finished getting dressed. You will receive a bottle of water, we encourage you to keep yourself well hydrated throughout the next two days. Depending on your treatment, your therapist may suggest and demonstrate targeted stretches or exercises to help you achieve your unique goals. 

If you have any questions in the days following your treatment, call us! 

Common Questions:

What should I do during the massage?

Nothing! Just breathe deeply and let everything go. You don't need to help while your therapist is lifting and moving your arm or leg, your only responsibility is to relax and communicate any preferences you might have. 

Is it rude to fall asleep?

No! We take it as a compliment, so don't be afraid to let yourself fully relax. Your body will experience the benefits of massage therapy whether you are awake or asleep.

Your therapist will gently wake you when your treatment time has come to a close.

Will I feel greasy afterward?

We use hypoallergenic, unscented, paraben-free massage lotion from Biotone, and find that clients love not having to shower after the massage as no residual oil is left on the skin or hair, letting you jump right into your next appointment.

You also have the option of organic, unscented jojoba oil if you prefer. Just let your therapist know if you'd like to avoid getting oil on the scalp.  

Am I supposed to talk during the massage?

We encourage you to relax in the way that is best for you. Some people feel that talking helps them relax during the massage, while others prefer to completely check out the minute they hit the table. Your therapist won't initiate a conversation, so if you would like to talk during your treatment, go right ahead!

Are you going to make me listen to New Age music for an hour?

Absolutely not! We like to offer a variety of music choices: anything from classical piano, to ambient post-rock, to jazz, nature sounds, and yes, new age. If you have something on your iPod you'd like to hear, let us know and we'd be happy to play it during your massage. Of course, we're always looking for suggestions of great music to add to our collection!

I'm getting over the flu and still feel achy. Won't massage get me back on my feet?

While massage might feel good for aches associated with the flu, it can contribute to an increase in symptoms for you and is definitely not advised. Keep in mind that you are not the only person your therapist will work with today. While strict sanitation measures and precautions are taken with every client , we do work with people whose vulnerable immune systems make them very succeptible to illnesses. Your 3 day cold could spell serious trouble for another person. Because of this we ask that you please reschedule your massage if you are feeling under the weather in any way.

What if I'm uncomfortable?

If you would like any adjustments made to your experience, we welcome your feedback. If you start to feel cold half way into your massage, need more or less pressure or would like to adjust the music, for example, let your therapist know. Its important to us that your experience be perfect and free of distractions.

Am I supposed to tip?

Gratuity is never expected but if you feel your experience was outstanding, gratuities and referred friends are both appreciated and appropriate ways to express your appreciation.

Can I use my credit card?

We accept Visa, MasterCard, Discover and American Express via secure, mobile credit card terminal. Your receipt can be sent by text or email.

Cash and checks are also accepted.

What if the massage wasn't quite what I wanted?

It is our goal to exceed your expectations and provide phenomenal service and the best massage in Portland. If you were displeased with your massage or service in any way, please let us know so we can make it right.

Didn't see your question here?

Call (503) 701-4676 or email us any time.

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